Debunking Myths About Co-Managed IT Support
Co-managed IT support involves partnering with a Managed Service Provider (MSP) to complement existing internal IT resources. It is understandable to have concerns about job security when outsourcing IT support. However, the reality is that partnering with an MSP for co-managed IT support services can actually empower your existing IT team. Let’s debunk some of these myths and explore why collaboration with an IT partner can up your game.
MYTH 1: “We have an in-house IT team. We don’t need external support.”
REALITY: Yes, an in-house IT team is invaluable. Nevertheless, they may not have the capacity to handle all IT tasks effectively. This is particularly true when the IT team is off-duty during non-business hours like weekends and nighttime. Co-managed IT support services fill this gap by providing after-hours IT support. This ensures that IT issues are addressed promptly, regardless of the time of day.
Additionally, expanding operations into new regions or countries presents unique IT challenges, such as standardization and compliance. Even if a company has a robust IT team at its headquarters, it may still lack the physical presence and expertise in other locations. In such cases, collaborating with an IT partner with a global presence can ensure that IT standards are maintained across all locations. This holds true even in areas where the company’s IT team is not physically present.
MYTH 2: “Outsourcing IT support threatens job security of the IT team.”
REALITY: The fear of job security is a valid concern for the IT team when IT support is contemplated for outsourcing. However, it’s crucial to understand that the co-managed approach doesn’t aim to replace your existing IT team. Rather, it’s about augmenting their capabilities. Collaborating with an IT partner allows a company’s internal IT professionals to transition from routine support tasks to more strategic initiatives. This redistribution of responsibilities empowers the internal team to focus on value-added projects that contribute to innovation and growth of the organization.
Moreover, co-managed IT support services foster a culture of learning and skill development. This is because internal IT staff can collaborate with external specialists to expand their knowledge and expertise. Whether it’s cybersecurity, cloud migration, or network optimization.
At REST Solution, we recognize the importance of collaboration and synergy with internal IT teams and external partners. Our co-managed IT support services are designed to complement your existing IT resources, providing round-the-clock support, specialized expertise, and scalability. Contact us if you want to understand more about how we co-manage IT with our customers who already have their own IT teams.
