Enhance operational efficiency and boost your IT’s productivity

The Challenge

 Supporting end-users can be time-consuming. This takes away precious time and energy from your engineers who could be working on more important IT projects, but are repeatedly side-tracked by requests for help to fix simple IT issues. Moreover, this can impact your IT team’s ability to quickly respond to technical issues that the end-users face. Consequently, this leads to frustrations and conflicts between the IT and business teams. Furthermore, failing to quickly resolve IT issues could translate to decreased productivity and costly disruptions to the business. Have you explored the possibility of outsourcing your service desk to a reliable IT partner as a solution?

Our Solution


Our 24×7 service desk can immediately attend to the needs of end-users. We provide consistent and reliable end-user support, and can be conveniently reached via multiple channels of communication such as calls, chat, and a ticketing system.

Like our NOC service (monitoring), we offer round-the-clock support for your end-users. Nevertheless, we can also adapt our service to only cover the hours when you need it. In addition, we offer white-label service which means that we can support your customers on your behalf.

What To Expect

Dealing with technical issues can be frustrating for you and your colleagues.
This is why our 24x7 service desk is designed to make the resolution process of your IT issues as seamless as possible.
Our agents are trained to make sure that your issues are heard, understood and resolved with minimal waiting time, allowing you to get back to work quickly.

24x7 reliable & immediate end-user support

5 support languages available

1st line troubleshooting, escalation, follow up

White label service available

Multi-channel (calls, chat, ticketing)

We can use your ticketing system or recommend one

Dedicated DID numbers

Monthly reports for visibility & insight

Use case of service desk



  • A Singaporean conglomerate was looking for a partner to implement a Tier 1 helpdesk to support 5,000 end-users and implement best practices for helpdesk support


  • Implementation of a dedicated team consisting of Tier 1 helpdesk agents, a team lead and a service delivery manager
  • Creation of a document containing the standard operating procedures as it was not in place
  • Implementation of the REST Solution’s quality assurance processes
  • Implementation of a dashboard to monitor the helpdesk service
  • Creation of a knowledge base


  • Average of 2,500 calls answered per month
  • Average of 2,200 tickets managed per month

Our OTHER IT Services

Cloud & Managed IT Services

We ensure that your on-premise and cloud infrastructure work smoothly and efficiently

24x7 Monitoring

Our NOC detects IT failures early on and we resolve issues quickly to minimize downtime


We protect your IT and data against costly cyber threats and fend off cyber attacks

IT Consulting & Strategy

Our experts provide technical advise on audit, architecture, network, cybersecurity and IT

Learn more about our 24×7 Service Desk