top of page
Search

NOC service for a Large IT provider

  • Writer: Mathieu QUERE
    Mathieu QUERE
  • Sep 10, 2021
  • 1 min read

Context

A large IT provider needed a partner with 24×7 monitoring capabilities. Their customer is an asset management firm with over 200 network equipment spread over 12 countries


Action

  • Workshop to define the scope of work and the incident management process

  • Training of NOC team

  • Implementation of different accesses (IPsec VPN, login creation)

  • Configuration of the RSC ITSM platform

  • Creation of the documentation (SOP, knowledge base, etc.)


Résultat

Fully operational 24×7 NOC in place to support the customer’s IT infrastructure

bottom of page