Helpdesk : 24/7 User Support
Improve operational efficiency and boost your productivity.
What is a Helpdesk?
A helpdesk assists users with technical problems or questions about their company’s tools, software, hardware, or services.
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Key helpdesk functions include:
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Resolving incidents such as computer not starting, software crashes, password resets, etc.
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Timely and accurate responses to support requests/inquiries
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Centralizing requests through ticketing
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Tracking and prioritizing issues until they're fully resolved
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Documenting procedures and solutions to improve future support and build organizational knowledge
Helpdesk support can be accessed via phone, chat, or ticketing system, and can operate during business hours, evenings and weekends, or 24/7.
The REST Helpdesk
Our user support service assists your employees, wherever they are, worldwide.
REST Solution’s Helpdesk operates 24/7 with support coverage aligned to your business hours or extended to evenings, weekends, or full round-the-clock service as required. With three service centers across different regions, we ensure continuous service availability throughout the year.
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Our capabilities include:
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ITIL-aligned support processes
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Multilingual support (up to five languages)
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Level 1 troubleshooting, incident escalation, and follow-up
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Systems and network expertise
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A wide range of software and hardware certifications
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Comprehensive : Our helpdesk service provides all the essential tools, including dedicated DID numbers and a robust ticketing system to manage and track requests efficiently.
Transparent : The service includes detailed monthly reports, giving clear visibility into performance performance and areas for improvement.
Agile : It integrates smoothly with your existing processes and environments.
This service is also available as a white-label offering.
Are your employees located all over the world?
Us too!
The 3 service hubs of REST Solution
Mauritius - Philippines - Mexico
Who is it for?
Every company and its employees encounter IT issues daily. Fixing these problems takes time and energy, pulling focus away from core work.
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A responsive support service helps maintain productivity, improves employee experience, and frees teams to focus on higher-value tasks.
Many organizations choose to outsource user support to an IT partner, which can often be a cost-effective solution.
WE TAKE CARE OF YOUR IT, YOU REST !