Large Accountancy Firm

Context

The headquarters of a large accountancy firm did not have proper control over their affiliate offices in terms of IT management. Each affiliate office managed their own IT infrastructure with varying degrees of compliance to their corporate IT policy. They also needed 24×7 IT support

Action

• Audit of the IT infrastructure against ITIL best practices

• Aligning local affiliate IT needs with their headquarters’ requirements

• Implementing new infrastructure (server, wifi, network, etc.)

• Migrating to windows 10 using MDT

• Applying rigorous policies and processes for proper IT management

• Implementing a cloud backup solution for the APAC region (Druva Phoenix and insync)

• Implementing a disaster recovery strategy with the help of Druva DRaaS

Result

• 24×7 monitoring of customer’s IT

• Incident, change, and delivery management

• Supporting 1,500+ end-users and growing as more affiliate offices are added under our care

• Significantly better and more secure IT management