NOC Service
« Professional quality and processing speed at your fingertips »
WHY CHOOSE REST SOLUTION
NOC SERVICE ?
REST Solution NOC Service can be offered 24/7 or customized to meet your operational environment and workflow.
We facilitate immediate troubleshooting to enable prompt resolution of incidents.
At REST we consider going the extra mile as a requirement and propose a White Label NOC to promote and reinforce your brand reputation.
WE MONITOR and control your infrastructure and applications.
We handle your alerts.
WE ALERT our customers within a faster time of response than the industry’s standards. We track and monitor the issues until their full resolution and deliver transparent reports within SLA previously defined.
WE ADAPT to your existing processes (for instance your own ticketing system), or we can propose our ITSM and monitoring solution. We provide a 24/7 support and a follow the sun model. If you just need cover outside normal office hours and over the weekend then that’s what you pay for. We won’t charge you for a 24/7 service if you don’t need it.
OUR NOC SERVICE OFFER
- Monitor the infrastructure and Application 24/7
- Case Validation, Tracking & Logging HA
- Monitoring platform (Centreon) (Optional)
- Support for L1 Troubleshooting
- Open case to Vendor
- Monthly reports
- ITSM Tool (ITOP) (Optional)
- Notification, escalation and follow up
OUR NOC SERVICE OFFER
- Monitor the infrastructure and Application 24/7
- Case Validation, Tracking & Logging HA
- Monitoring platform (Centreon) (Optional)
- Support for L1 Troubleshooting
- Open case to Vendor
- Monthly reports
- ITSM Tool (ITOP) (Optional)
- Notification, escalation and follow up
CASE STUDY
ASSET MANAGEMENT COMPANY
CONTEXT
A large IT provider needed a partner with 24/7 monitoring capabilities.
The final customer is an asset management firm with over 200 network equipments located in 12 countries.
ACTIONS
- Workshop to define the scope of work and the incident management process
- Training of NOC team to customize services
- Implementation of different accesses (IPsec VPN, login creation) and configuration of the RSC ITSM platform
- Creation of the documentation and process
RESULT
Fully operational NOC in place to support customer’s infrastructure.
We dealt with 50 tickets per month
Our suite of services
Our suite of services