NOC Service
« Professional quality and processing speed at your fingertips »
NOC Service
« Professional quality and processing speed at your fingertips »
REST Solution NOC Service can be offered 24/7 or customized to meet your operational environment and workflow.
We facilitate immediate troubleshooting to enable prompt resolution of incidents.
At REST we consider going the extra mile as a requirement and propose a White Label NOC to promote and reinforce your brand reputation.
WE MONITOR and control your infrastructure and applications.
We handle your alerts.
WE ALERT our customers within a faster time of response than the industry’s standards. We track and monitor the issues until their full resolution and deliver transparent reports within SLA previously defined.
WE ADAPT to your existing processes (for instance your own ticketing system), or we can propose our ITSM and monitoring solution. We provide a 24/7 support and a follow the sun model. If you just need cover outside normal office hours and over the weekend then that’s what you pay for. We won’t charge you for a 24/7 service if you don’t need it.
ASSET MANAGEMENT COMPANY
A large IT provider needed a partner with 24/7 monitoring capabilities.
The final customer is an asset management firm with over 200 network equipments located in 12 countries.
Fully operational NOC in place to support customer’s infrastructure.
We dealt with 50 tickets per month
Our suite of services
Our suite of services