24×7 MONITORING:
NOC SERVICE
« Proactively resolve incidents and significantly reduce downtime »
THE PROBLEM
We rely on technology to get work done. When systems fail or slow down, productivity is impacted which in turn affects the business. It is therefore critical for your business that your IT infrastructure is proactively monitored for potential issues and to nip them in the bud before they cause major problems.
Monitoring can be done in-house but it is expensive to maintain, particularly when it has to be round-the-clock.
OUR SOLUTION
NETWORK OPERATIONS CENTER (NOC)
Our NOC serves as the first line of defence against disruptions and ensures that IT systems are in order. We proactively monitor the performance of our customer’s IT infrastructure – providing them visibility on the health of their IT systems, detecting problems early, and resolving issues quickly.
Like our end-user support service, we offer 24×7 NOC services, but it can also be adapted to only cover the hours when you need it. We also offer white-label service which means that we can support your customers on your behalf.
What to expect?
USE CASE
NETWORK OPERATIONS CENTER
CONTEXT
A large IT provider needed a partner with 24×7 monitoring capabilities. Their client is an asset management firm with over 200 network equipments spread over 12 countries.
ACTIONS
• Workshop to define the scope of work and the incident management process
• Training of NOC team
• Implementation of different accesses (IPsec VPN, login creation)
• Configuration of the RSC ITSM platform
• Creation of the documentation (SOP, knowledge base, etc.)
RESULT
• Fully operational 24×7 NOC in place to support the customer’s IT infrastructure
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