24×7 MONITORING:

NOC SERVICE

« Proactively resolve incidents and significantly reduce downtime »

THE PROBLEM

We rely on technology to get work done. When systems fail or slow down, productivity is impacted which in turn affects the business. It is therefore critical for your business that your IT infrastructure is proactively monitored for potential issues and to nip them in the bud before they cause major problems.
Monitoring can be done in-house but it is expensive to maintain, particularly when it has to be round-the-clock.

OUR SOLUTION

NETWORK OPERATIONS CENTER (NOC)

Our NOC serves as the first line of defence against disruptions and ensures that IT systems are in order. We proactively monitor the performance of our customer’s IT infrastructure – providing them visibility on the health of their IT systems, detecting problems early, and resolving issues quickly.
Like our end-user support service, we offer 24×7 NOC services, but it can also be adapted to only cover the hours when you need it. We also offer white-label service which means that we can support your customers on your behalf.

What to expect?

null

24x7 monitoring

null

Immediate alerting

null

1st line troubleshooting, escalation, follow up

null

White label service

null

Multi-channel alert (calls, chat, email, ticketing)

null

We can use your ticketing system or recommend one

null

Training of NOC team on your IT processes

null

Monthly reports for visibility & insight

USE CASE

NETWORK OPERATIONS CENTER

CONTEXT

A large IT provider needed a partner with 24×7 monitoring capabilities. Their client is an asset management firm with over 200 network equipments spread over 12 countries.

ACTIONS

• Workshop to define the scope of work and the incident management process
• Training of NOC team
• Implementation of different accesses (IPsec VPN, login creation)
• Configuration of the RSC ITSM platform
• Creation of the documentation (SOP, knowledge base, etc.)

RESULT

• Fully operational 24×7 NOC in place to support the customer’s IT infrastructure

Our service offer

null

CYBERSECURITY

managed services icon services

CLOUD & MANAGED IT SERVICES

it helpdesk icon services

24×7 SERVICE DESK

null

IT CONSULTING & STRATEGY

Click here to know more

    Leave us a message: