IT Governance
« Optimize your IT processes to achieve your business goals »
WE GUIDE you to implement an ITSM strategy by following the ITIL framework standard. By setting up the appropriate policies and best practices, we always make sure to ensure control, security and avoid IT risks. Monitoring the best performance of your IT is our priority.
WE ADAPT to your needs and rigorously practice continuous communication, right from start, with our onboarding process and throughout the project with our Advisory Board. We enable our partners to better understand the impact of IT decisions on business strategy.
WE AIM to bring up IT governance best practices and continuous improvements of any organisation to an Enterprise Level.
Our Security process follows ISO 27001 standard,designed to protect systems, networks and data.
Based on sound IT risk management principles and addressing security and privacy concerns, our team is ready to help you align your business strategy with IT best practices.
REST Solution’s mission is to define and implement an effective and secure approach adapted to our customer’s strategy/needs.
By following ITIL V3 based on continuous improvement of services, we bring value and focus on what matters the most.
We operate, monitor and control your infrastructure, networks and data.
We implement flexible processes tailor-fitted to your organization’s needs. We provide a unified and proactive ITSM approach ensuring every IT Service Management get the right process, people and technology.
Collaboration & Communication is the key for an efficient IT Governance implementation.
Our IT Advisory Board is made up of rest solution and key managers who will define IT needs and make the necessary decisions to achieve the defined objective.
We produce measurable results tracked through regular reports and dashboards throughout our collaboration.
OUR IT GOVERNANCE SERVICE OFFER
- Online Dashboard
- Deliverables
- ITSM & Monitoring
- Governance
- IT Advisory Board
- Inventory Management
- Continuous Service Improvement
- Security performance
- Standard ITIL V3, ISO 27001
- Risk Management
- Management of update and correctives
- Monitoring system and software
- Monthly reports
- SLA
OUR IT GOVERNANCE
SERVICE OFFER
- Online Dashboard
- Deliverables
- ITSM & Monitoring
- Governance
- IT Advisory Board
- Inventory Management
- Continuous Service Improvement
- Security performance
- Standard ITIL V3, ISO 27001
- Risk Management
- Management of update and correctives
- Monitoring system and software
- Monthly reports
- SLA
CASE STUDY
LARGE INTERNATIONAL SCHOOL
CONTEXT
After auditing the infrastructure of a company with 3000 users, REST Solution found out that no IT governance was implemented.
It was consequently impacting the service level of the IT department.
ACTIONS
On top of contracting REST Solution :
- We managed their IT infrastructure services
- Our team was trusted with the implementation of IT Governance
- Close collaboration with the internal IT Team
RESULT
Our partner’s team is following ITIL best practices. They have implemented CMDB, service management, request management, incident management and change management within the IT processes.
Our suite of services
Our suite of services