IT Helpdesk
« 24/7 end user professional assistance »
IT Helpdesk
« 24/7 end user professional assistance »
Engaging REST Solution means that your end users will be assisted 24/7 by a professional and proactive help desk team.
No matter what issue you face, our team supports multi-environments and platforms. We also propose a white label help desk if needed.
WE MANAGE your requests through telephone, webportal and chat. We give your end users access to a portal and continuously analyze data to improve the quality of service.
WE PROPOSE a very flexible IT Helpdesk Service which allows you to choose what you really want depending on your organization. We work with you to establish escalation rules and the time of intervention (i.e. business hours, out-of-hours or 24/7, 365 days a year). We can also integrate your own ticketing system if needed.
WE AIM to be cost effective while delivering a high quality service.
INTERNATIONAL ACCOUNTANCY COMPANY
The headquarters of a large accountancy firm did not have proper control over their Philippine office in terms of IT Management. We were required to fully manage the subsidiary IT office in alignment with stringent corporate policy, including the IT Helpdesk.
IT Helpdesk in place that implements ITIL best practices: Tickets following the priority matrix, monthly reports, end users documentation, secured environment.
Our suite of services
Our suite of services