7 Benefits of Partnering with a Global MSP/MSSP
A global MSP/MSSP has the capacity to support your operations around the world.
Why should you consider a global service provider, without discounting your local needs?
Here are 7 benefits of partnering with a global MSP/MSSP.
Unlock Global Potential
1. A Unified Approach
OPTIMIZATION: People, Process, and Technology. These three pillars of digital transformation are essential. A global approach helps progressively transform and enhance organizational performance across all your sites/offices globally. It allows you to consolidate and optimize holistically, while benefiting from economies of scale.
2. Choose a Real 24x7 Service: “On-call” is Not Good Enough!
AGILITY: Many 24×7 services rely on an “on-call” procedure outside business hours, which is not foolproof. With resources “following the sun,” a global service with real 24×7 coverage ensures a much better response time to incidents. During a crisis, every minute counts!
3. The Power of Localization
ADAPTABILITY: Standardization! Yes, but… let’s not forget about local needs. Communication is key to maintaining your service level. Localized support adapted to your local team’s language, procedures and specific needs can help resolve incidents faster.
Take advantage of Managed Services Perks
4. Access to Experts and Skill sets Instantly
AGILITY: Sourcing the right talent takes time and is often challenging. Take advantage of experts available on-demand.
EXPERTISE: MSPs offer trained and experienced resources that have worked on countless projects and tools. This wealth of expertise benefits any organization by offering resources that are often unavailable internally.
SAVINGS: Achieve cost savings by using trained resources without bearing associated labor costs (salaries, benefits, taxes, training, hiring, etc.). Subscription models also help forecast your budget for the year, providing the accuracy needed to build important projects.
5. Leverage the Latest Technology and Updates
AGILITY: Integrating and training on new technologies can take time. An MSP can shorten this learning curve significantly.
EXPERTISE: Choosing the right combination of tools can significantly improve your system’s resilience. MSPs validate and provide proven technologies to fit your organization. They also manage updates/upgrades to support your company’s growth.
SAVINGS: IT and cybersecurity technologies can represent a high entry cost, so working with an MSP is a sensible first step.
6. Improve the Security and Continuity of Services While Focusing on Your Core Business
AGILITY: Monitoring activities provided by an MSP may include nights, weekends, or only specific times when you need coverage. A greater time coverage can significantly improve response time to incidents and reduce their impact.
EXPERTISE: With documented procedures and SLA, you increase stakeholder confidence that your IT systems are secure, available, and resilient. Third-party assessments contribute to continuous IT improvement and best practices, as we cannot be experts in everything.
SAVINGS: Your IT personnel can dedicate more time to supporting business strategies and key projects, reducing time spent “firefighting” and improving system availability. This allows IT teams to focus on core operations with greater added value, directly impacting business growth.
7. Look for the Long Run
COLLABORATION: It is essential to work hand-in-hand with your partner. Your MSP should be more than a mere service provider; they should be an extension of your team and part of your strategy.
SCALABILITY: Working with an MSP helps scale your operations, providing the right level of support and resources to meet your volume of demands and expertise needs.
TRANSFORMATION: Accessing trained resources provides immediate benefits. But, it will also benefit your digital transformation in the long run. Guided by a reliable MSP, you will build resilient processes and gain knowledge (enablement, documentation, etc.) to serve your company’s strategy.
Are you looking to enhance your IT support for your global operations?
Are you considering expanding overseas and need a partner to manage or facilitate your project?
Let’s connect!
