24×7 MONITORING:
NETWORK OPERATIONS CENTER

Proactively resolve incidents and significantly reduce downtime

The Challenge

 

We rely on technology to get work done. When systems fail or slow down, productivity is impacted which in turn affects the business. Therefore, it is critical for your business that your IT infrastructure is proactively monitored for potential issues and to nip them in the bud before they cause major problems.
Monitoring can be done in-house, however, it is expensive to maintain, particularly when it has to be round-the-clock. 
Have you considered outsourcing 24×7 monitoring of your IT to a trusted partner instead?

24x7 vigilance
rapid response

Our NOC serves as the first line of defense against disruptions and ensures that IT systems are in order. We proactively monitor the performance of our customer’s IT infrastructure. This involves providing them visibility on the health of their IT systems, detecting problems early, and resolving issues quickly.

Like our end-user support service, we offer 24×7 NOC services. Nonetheless, we can also adapt our service to only cover the hours when you need it. Moreover, we offer white-label service which means that we can support your customers on your behalf.

What To Expect

We recognize how critical your IT infrastructure is to the success of your business. 
That's why we provide proactive 24x7 monitoring and support, so you can have peace of mind knowing that your technology is in good hands. 
With our quick response time and expert support, you can focus on your business goals and leave your IT worries to us. 

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24x7 monitoring

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Immediate alerting

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1st line troubleshooting, escalation, follow up

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White label service available

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Multi-channel alert (calls, chat, email, ticketing)

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We can use your ticketing system or recommend one

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Training of NOC team on your IT processes

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Monthly reports for visibility & insight

Use CASE OF 24X7 MONITORING

NETWORK OPERATIONS CENTER

case study 1

Context

  • A large IT provider needed a partner with 24×7 monitoring capabilities. Their customer is an asset management firm with over 200 network equipment spread over 12 countries

Actions

  • Workshop to define the scope of work and the incident management process
  • Training of NOC team
  • Implementation of different accesses (IPsec VPN, login creation)
  • Configuration of the RSC ITSM platform
  • Creation of the documentation (SOP, knowledge base, etc.)

Result

  • Fully operational 24×7 NOC in place to support the customer’s IT infrastructure

Our OTHER IT Services

Cloud & Managed IT Services

We ensure that your on-premise and cloud infrastructure work smoothly and efficiently

24x7 Service Desk

End-users can reach us round-the-clock for quick and efficient resolution of their IT issues

Cybersecurity

We protect your IT and data against costly cyber threats and fend off cyber attacks

IT Consulting & Strategy

Our experts provide technical advise on audit, architecture, network, cybersecurity and IT

Learn more about our 24×7 Monitoring Services