THE PROBLEM
Today, IT infrastructure that runs efficiently, is scalable, flexible and agile has become a MUST for businesses to thrive. It is no longer just a nice-to-have. To stay competitive in a dynamic market, businesses have to be continuously available 24×7.
However, IT is complex and its management can be overwhelming particularly when there is a lack of resources (headcount and budget) or technical expertise, even more so when it has to run day and night.
OUR SOLUTION
OUR CLOUD & MANAGED IT SERVICE
We have been helping businesses at different stages of their technology adoption journey by managing, monitoring and supporting their IT infrastructure, be it on-premise or on the cloud. This frees up their time to pursue their primary business objectives. We follow industry best practices (ITIL) to ensure that your IT infrastructure is up and running round-the-clock, with less risk of downtime and fewer glitches, because being offline means losing money.
What to expect?
USE CASE
CONTEXT
The headquarters of a large accountancy firm did not have proper control over their affiliate offices in terms of IT management. Each affiliate office managed their own IT infrastructure with varying degree of compliance with their corporate IT policy. They also needed 24×7 IT support.
ACTIONS
• Audit of the IT infrastructure against ITIL best practices
• Aligning local affiliate IT needs with their headquarters’ requirements
• Implementing new infrastructure (server, wifi, network, etc.)
• Migrating to windows 10 using MDT
• Applying rigorous policies and processes for proper IT management
• Implementing a cloud backup solution for the APAC region (Druva Phoenix and insync)
• Implementing a disaster recovery strategy with the help of Druva DRaaS
RESULT
• 24×7 monitoring and support, incident management, change management
• Supporting 1,500+ end-users and growing as more affiliate offices are added under our care
• Delivery management
• Significantly better and more secure IT management
CONTEXT
An international school in Hong Kong needed help with the infrastructure of their 4 campuses. The goal was to standardize, improve and secure their IT infrastructure. We had to build the IT infrastructure in one new campus from scratch.
ACTIONS
• Audit of their 3 campus centered on IT best practices
• Definition of a master plan to improve their network
• End-to-end IT management of the new campus (network, datacenter, wifi, procurement, project management)
• Standardization and redesign of the network across all campuses
• Implementation of a cloud backup solution
• Implementation of an ITSM and monitoring tools
• Implementation of ITIL processes
• Deployment of Microsoft Intune
RESULT
• Standardized IT configuration across all campuses
• School IT team following best practices
• More secure IT
• Management has proper visibility on the IT of the 4 campuses
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